Service and support from the people who know your Mac best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Watch the film about AppleCare Mac

Enjoy peace of mind when you buy

AppleCare+ for Mac.

AppleCare+ for Mac provides expert technical support and additional hardware coverage from Apple, including unlimited incidents of accidental damage protection. Each incident is subject to a service fee of A$149 for screen damage or external enclosure damage, or A$429 for other accidental damage.1 In addition, you’ll get 24/7 priority access to Apple experts by chat or phone through getsupport.apple.com.2 Coverage begins on your AppleCare+ purchase date.

AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by Australian consumer law. For details, click here.

  • Apple‑certified service and support coverage
  • 24/7 priority access to technical support through getsupport.apple.com
  • Get unlimited incidents of accidental damage protection1
  • Battery service coverage1

One stop for support

Get local Apple hardware service around the world3

Because Apple designs the computer, the operating system and many applications, Mac is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

  • Direct access to Apple experts by chat or phone
  • 24/7 priority access through getsupport.apple.com
  • Onsite service3
  • Local Apple hardware service around the world3

Additional hardware service
options

Get unlimited incidents of accidental damage protection1
Get battery service if your battery retains less than 80% of its original capacity1

AppleCare+ provides additional hardware service options, including parts and labour, from Apple-authorised technicians around the world. Service coverage includes:

  • Your Mac computer
  • The battery1
  • Included accessories such as the power adapter
  • Apple memory (RAM)
  • Apple USB SuperDrive
  • Unlimited incidents of accidental damage protection, each subject to a service fee of A$149 for screen damage or external enclosure damage, or A$429 for other accidental damage1

Software support

Get direct access to Apple experts, for support using macOS and more

Whether you’re sitting in the comfort of your home or office, or you’re on the go, you can get direct access to Apple experts to answer your questions on a wide range of topics, including:

  • Using macOS and iCloud
  • Quick how-to questions about Apple-branded apps, including Photos, iMovie, GarageBand, Pages, Numbers, Keynote and pro apps such as Final Cut Pro, Logic Pro and more
  • Connecting to printers and wireless networks

How to buy

If you received 7-Day Complimentary coverage with your new Mac, you will be able to purchase AppleCare+ after this coverage has expired.

  1. Buy AppleCare+ within 30 days of your Mac purchase:
    • On your MacOn your Mac (go to  > System Settings > General > About)
    • Online (requires you to verify your serial number)
    • By calling 1300-321-456
  2. Or buy AppleCare+ within 60 days of your Mac purchase:
    • At an Apple Store (inspection of Mac and proof of purchase are required)

For information on how to renew an existing plan, see Extend your AppleCare+ coverage. For complete details, see the AppleCare+ Terms and Conditions.

Additional Support

Get support via phone or chat,
set up a repair and more.

Contact Apple Support on 1300-321-456.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app