PRESS RELEASE
28 January 2016
Important Notice for Certain AC Wall Plug Adapters & World Travel Adapter Kit Customers
Voluntary Recall and Exchange Program
CUPERTINO, California — 29 January 2016— Apple® today announced a voluntary recall of AC wall plug adapters designed for use in Argentina, Australia, Brazil, Continental Europe, New Zealand and South Korea. In very rare cases, affected Apple two-prong wall plug adapters may break and create a risk of electrical shock if touched. These wall plug adapters shipped with Mac® and certain iOS devices between 2003 and 2015 and were also included in the Apple World Travel Adapter Kit. Apple is aware of 12 incidents worldwide.
The recall does not affect any other Apple AC wall plug adapters designed for Canada, China, Hong Kong, Japan, United Kingdom, United States or any Apple USB power adapters.
Because customer safety is the company’s top priority, Apple is asking customers to stop using affected plug adapters. Customers should visit 102.p.syniva.es/support/ac-wallplug-adapter for details about how to exchange the affected adapters for new, redesigned ones.
An affected two-prong plug adapter has either four or five characters or no characters on the inside slot where it attaches to the main Apple power adapter. Visit the program website for more details on how to identify an affected adapter.
Because customer safety is the company’s top priority, Apple is asking customers to stop using affected plug adapters. Customers should visit 102.p.syniva.es/support/ac-wallplug-adapter for details about how to exchange the affected adapters for new, redesigned ones.
An affected two-prong plug adapter has either four or five characters or no characters on the inside slot where it attaches to the main Apple power adapter. Visit the program website for more details on how to identify an affected adapter.
Customers:
Visit 102.p.syniva.es/support/ac-wallplug-adapter.
Visit 102.p.syniva.es/support/ac-wallplug-adapter.
- Apple, the Apple logo and Mac are trademarks of Apple. Other company and product names may be trademarks of their respective owners.