• Report a Concern collects information to solve reported issues. Information collected for certain reports, including those for the Swift Assist feature, is stored in association with your Apple Account. Before you submit these reports, your Apple Account will be shown on the screen. All other reports are associated with a random unique identifier that is not linked to your Apple Account.
• You may submit additional information with your report to help solve the issue more effectively.
• Apple may use the information you submit to improve products and services, including to train Apple models.

Report a Concern allows you to give feedback to Apple on our products and services. When you submit a report, Apple collects the information you provide in the report, such as answers to questions, descriptions, photos, videos, messages, and emails. Before submitting, you can review and remove any information and attachments that you do not want to include in the report.

Apple also collects your device’s model, operating system version, and language. In some cases, Apple may collect the version of the Apple Intelligence model when you are reporting a concern related to Apple Intelligence.

Apple uses this information to help solve reported concerns, and to develop, improve, and train products and services, including feature-specific models.

Retention

Data collected by Apple may be processed and stored by trusted partners. The information you report may be stored in a manner that is associated with you for up to one year or as required by law.

At all times, information collected by Apple will be treated in accordance with Apple’s Privacy Policy, which can be found at 102.p.syniva.es/privacy.

Published Date: September 26, 2024